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Dealing with email
Wednesday, 09 April 2008
Dealing with email is always a problem. It is just so easy to send and receive messages nowadays and this creates vast amounts of information. What do you do with this? Well the short answer is archive archive archive.

Your webmail has a 1GB filesize limit but your POP3 email box doesn’t. POP3 is also designed for downloading email and not really to keep email on the server. It is ALWAYS best to use an email client with a POP3 setup. This allows you to keep your server clean of emails and make sure you have backups. Please make sure that you back-up your email client config and messages.

The main email clients are Microsoft Outlook and Thunderbird (we recommend Thunderbird).
Read more about Thunderbird and archiving HERE.

Seven Tips on mail filing and archiving
  1. You Only Need Seven Folders
    Create these seven folders in you email system:
    In-Box, Trash (you should already have these two);
    RESPOND for emails that need a five minute response from you some time this week;
    ACTION for more involved work;
    HOLD for information you’ll need this week, but requires no response from you;
    WAITING for things you need a response to; and
    ARCHIVE is all the stuff you really need to keep.
  2. Now Have a Good Clear Out
    Now go through your existing in-box and filing system, and be RUTHLESS. If you’ve a bottomless filing system, look to delete whole folders. And remember, if this is a work email account, then sadly there’s probably no place for jokes!
  3. File away what’s left
    Use the seven folders from step one to file everything away.
  4. Check New Messages
    Set your email to check for new messages at intervals. Turn off any bleeps, pop-ups, or other alerts.
  5. Set Time Aside For The In-box
    Have set times in the day for dealing with new emails. Ten minutes at the start of the day, before lunch, and at the end of the day is ideal. Your aim is just to file the new emails.
  6. KISS - Keep It Simple, Stupid
    Make the emails you send short and to the point. If you’re writing more than a paragraph or two, would a meeting or a report be better? Use the cc only for people who really need to know, and send attachments only when really necessary.
  7. Set Time Aside For Reviews
    Book time in your diary for ACTION emails, and use those spare five minutes for the RESPOND folder. Purge your folders on a weekly basis, and every six weeks, repeat steps 2 and 3.


Five fast email productivity tips
There’s been a lot of great discussions about email productivity going around on sites I enjoy, so I thought I’d throw in five no-brainers that I’ve seen help a lot of folks.
  1. Shut off auto-check -
    Either turn off automatic checking completely, or set it to something reasonable, like every 20 minutes or so. If you’re doing anything with new email more than every few minutes, you might want to rethink your approach. Consider ganging your email activity into focused or timed activity every hour or three. Process, tag, respond to the urgent ones, then get the hell back to work.
  2. Pick off easy ones -
    If you can retire an email with a 1-2 line response (< 2 minutes; pref. 30 seconds), do it now. Deal with the email and get back to work. On the other hand, don’t permit yourself to get caught up in composing an unnecessary 45-minute essay.
  3. Write less -
    Stop imagining that all your emails need to be epic literature; get better at just keeping the conversation moving by responding quickly and with short actions in the reply. This does not mean that you should write elliptically or bypass standard grammar, capitalization, and punctuation.
  4. Cheat -
    Use something like MailTemplate to help manage answers to frequent email subjects. Templates let you respond to the questions and requests to which you usually find yourself drafting identical replies over and over from scratch. At least use a template as a basis for your response, and then customize it for that person or situation.
  5. Be honest -
    If you know in your heart that you’re never going to respond to an email, get it out of sight, archive it, or just delete it.