30-Day Money-Back Guarantee
Not happy with the service? Can't get going with the product? We would be surprised, as we have the most advanced hosting platform in the world, but if you are unhappy then we offer a no-fuss money-back guarantee. Please note that this excludes the cost of any domain names you have purchased, which you will still own.

Price Freeze Guarantee
The price at which you sign up is the price you pay for the duration of your account with Heart Internet - we guarantee you will never pay any more.

Cancel Anytime
No contracts to sign and no minimum terms, simply contact customer services if you wish to cancel your account. Please note that pro-rata refunds are not given for yearly hosting accounts that are cancelled midway through the year.

Our Customer Charter
Our customer charter sets out how we want to deal with our customers, covering points including communications, billing, privacy & security and making complaints.

Communication

• Our staff in all departments will ensure that you receive the highest level of courtesy at all times.
• Our staff in all departments will ensure that sufficient time is given to your queries.

Billing

• All your invoices will be available to you on-line.
• You will have 24 hour a day access to all your financial information through your Client Area.
• You will have the ability to view your invoices in a printer-friendly format.
• We guarantee accurate and reliable billing.

Privacy and Security

• We will never sell your personal details to other companies.
• All your personal information is held in accordance with the Data Protection Act 1998.
• We fully comply with the Freedom of Information Act 2000 and your rights to see the information we hold about you.

Complaints

• All complaints will get a formal response within 24 hours.
• All complaints will be fully documented and confirmed with you.
• A Director will see and respond to all complaints.